Return and Exchange Policy return policy

Return & Exchange Policy

We want you to feel confident shopping at TheGrantedSolutions.com. If something isn’t right, we’ll help you make it right—fast.

Return Window

You may request a return or exchange within 30 days of delivery.

Return Eligibility

To be eligible, items must be:

  • Unused, unwashed, and in original packaging

  • Returned with any included accessories, manuals, or parts

If an item is returned in a condition that doesn’t meet these requirements, we may offer a partial refund or deny the return.

Non-Returnable Items (If Applicable)

Some items are not eligible for return, including:

  • Final sale / clearance items marked “Final Sale”

  • Gift cards

  • Personal care or hygiene items that have been opened or used

  • Any item marked as non-returnable on the product page

(Only keep the bullets that match your store rules.)

Exchanges

We offer exchanges for eligible items within the return window. Exchanges are subject to inventory availability. If the replacement item is unavailable, we can issue a refund or store credit (your choice, where applicable).

Return Shipping Costs

  • If your item arrived damaged, defective, or incorrect, we’ll cover return shipping and/or send a replacement at no cost.

  • For returns due to change of mind, return shipping may be the customer’s responsibility.

If a prepaid label is provided for a non-defect return, the label cost may be deducted from your refund (if applicable).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We’ll prioritize your case and send a replacement or refund as quickly as possible.

How to Start a Return or Exchange

  1. Contact us using the support information on our store with your order number

  2. We’ll provide return instructions (and a label, if eligible)

  3. Pack the item securely and ship it back using the provided instructions

  4. Once received and inspected, we’ll process your request

Refunds

Once your return is received and inspected, refunds are typically processed within 3–5 business days.
Refunds are issued to the original payment method (or as store credit if selected/required). Processing time to appear in your account depends on your payment provider and can take 3–10 business days.

Policy Updates

We may update this policy from time to time. Updates will be posted on this page.