Return & Exchange Policy

You may request a return within 30 days of delivery. We do not charge a restocking fee.

Eligible Returns

Items must be unused, unworn, unwashed, and returned in their original packaging when possible, with all included accessories, manuals, tags, and parts. Proof of purchase is required.

Return Shipping

Granted Solutions covers approved return shipping for damaged, defective, or incorrect items.
Customers are responsible for return shipping on change-of-mind returns unless otherwise stated.

Exchanges

We do not process direct exchanges. Return the original eligible item and place a new order for the preferred item.

How to Start

Email andre@thegrantedsolutions.com with your order number and the item you want to return. Do not send an item back before receiving return instructions.

Damaged or Incorrect Items

Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos when possible.

Non-Returnable Items

Gift cards, opened or used personal-care and hygiene items, custom or personalized products, hazardous materials, and items clearly marked “Final Sale” are not eligible for return. This does not limit rights that cannot legally be excluded.

For refund timing and complete details, review our Returns & Refunds Policy.