Refund policy
Returns
We offer a 30-day return window from the date your order is delivered. We do not charge a restocking fee.
To qualify for a return:
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Item must be unused, unworn, and in original packaging
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All tags must still be attached
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Proof of purchase is required
To start a return, contact us at andre@thegrantedsolutions.com with your order number.
⚠️ Do not send items back without contacting us first — unauthorized returns will not be accepted.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Once your return is approved, we’ll provide the correct return instructions and address
Damages & Issues
Please inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Contact us immediately so we can make it right.
Non-Returnable Items
The following items cannot be returned:
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Sale items
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Gift cards
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Personal care items
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Custom or personalized products
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Hazardous materials
Exchanges
We do not offer direct exchanges.
To get a different item:
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Return your original item
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Place a new order once your return is approved
Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this window, your order may already be processed or shipped and cannot be canceled.
EU Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU regulations.
Refunds
Once we receive and inspect your return, we’ll notify you of approval.
If approved:
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Refunds are issued to your original payment method
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Processing time: 3–5 business days
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Bank processing may take an additional 5–10 business days
If you haven’t received your refund after 15 business days, contact us at andre@thegrantedsolutions.com.