Shipping policy

Introduction

Welcome! At thegrantedsolutions.com, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days.

    Shipping Policy

    Last updated: April 17, 2026

    At Granted Solutions, we are committed to delivering your order as quickly and safely as possible. Please review the details below to understand how our shipping process works.

    Order Processing Time

    • Orders are processed within 1–3 business days (Monday–Friday)
    • Orders placed on weekends or holidays will be processed the next business day

    Shipping Time Estimates

    Once your order has been processed, estimated delivery times are:

    • United States: 7–12 business days
    • International: 7–15 business days

    Please note: Delivery times are estimates and may vary depending on your location, shipping carrier, and external factors.

    Shipping Rates

    Shipping costs are calculated at checkout based on your location and selected shipping method.

    Order Tracking

    Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to update.

    Delays & External Factors

    While we work hard to ensure timely delivery, delays may occur due to factors outside of our control, including:

    • Carrier delays
    • Customs processing (for international orders)
    • Weather or logistical disruptions

    We appreciate your patience and understanding in these situations.

    Incorrect Address

    Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

    Lost or Damaged Packages

    If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery at:
    andre@thegrantedsolutions.com

    We will work with you to resolve the issue as quickly as possible.

  • Overnight Shipping: Delivery by the next business day.

Delivery times are estimates and may vary based on your location and external factors.

Order Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday).
  • Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.

Shipping Rates

Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout.

International Shipping

We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at andre@thegrantedsolutions.com within 7 days of the delivery date for assistance.

Incorrect Address

Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.