Shipping policy
Shipping Policy
At Granted Solutions, we work to process and deliver orders as efficiently as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.
Estimated Delivery Times
After processing, estimated delivery times are:
United States: 7–12 business days
International: 7–15 business days
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, weather, or other circumstances outside our control.
Shipping Costs
Shipping charges, when applicable, are calculated at checkout based on the destination and available shipping method.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 2–5 days for tracking information to begin updating.
International Orders
International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not controlled by Granted Solutions.
Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, contact us as soon as possible at andre@thegrantedsolutions.com. For damaged items, please contact us within 7 days of delivery and include your order number and photos when possible.
Questions
For shipping questions, contact: